If you are not satisfied with a purchase on Ninesis.com for any reason, please return it within 14 days of receipt for a refund. If returned after 14 days of purchase, unfortunately we can’t offer you a refund or exchange. A 15% restocking fee will be charged on all returned products.
Note: In order for the your return to be eligible for a refund, your item(s) must be unused and in the same condition that you received it, including the original packaging. We also require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
To return your product, you should mail your product to:
P.O. Box 81085, San Marino, CA 91118
Please do not send your purchase back to the manufacturer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please allow 14 business days for receipt and processing of your returned merchandise. When the return is approved, we will issue a credit to the original payment method or, for returns with a gift receipt, send a store credit in the form of a gift card.