Ninesis is closed on weekends and holidays. All orders received on Friday, Saturday, Sunday and holidays will be process the following Monday. Orders must be placed by 12pm (PST) in order to be process on the same day. Processing time usually takes 1 business day and delivery times are based on orders placed between Monday – Friday.
USA SHIPPING POLICIES:
STANDARD SHIPPING: Please allow 5-7 business days for your order to arrive. Orders with Standard Shipping delivered via USPS First Class Mail.
PRIORITY SHIPPING: Priority orders shipped via USPS Priority Mail. Please allow 1-4 business days for your order to arrive and 1 full business day for these orders to be processed, picked, packed and shipped. Please note Priority orders placed on Friday will be delivered within the following business (Except for all holidays).
SHIPPING CONFIRMATION: A Shipping confirmation with your tracking number will be sent to the email address you provided at the time of order. Please track your shipment as Ninesis is not responsible for lost or stolen packages.
FREE SHIPPING: Standard Shipping is FREE for orders of $50 or more before tax.
If the tracking number indicates that your package has been delivered, Ninesis is not responsible for loss or stolen packages.
INTERNATIONAL SHIPPING POLICIES:
Ninesis does not ship directly to international addresses. We have partnered with MyUS.com to offer convenient and fast international shipping to 220+ countries and territories.
HOW IT WORKS:
1) Go to MyUS.com to create an account and setup your own US Address.
2) Use your new US Address provided by MyUS.com when placing your order with us.
3) Once we ship your order to MyUS.com warehouse, they will manage the mail forwarding process to you.
Please note that some items cannot be shipped to international addresses and are not eligible for MyUS.com's services such as hazardous materials and additional restrictions may apply to your destination. Please go to MyUS.com website to check on a complete list of prohibited items varying by country.
Ninesis reserves the right to cancel any order, without prior notification to the customer. Obtaining a MyUS.com membership does not bypass our company private policy. If you would like wholesale information on our products, please contact info@ninesis.
Ninesis is not responsible for loss or damage once your order is delivered to MyUS.com warehouse safely. Please review their insurance options for international shipments before you place your order.
For more information or questions, please email or call 1- 877-995NINE (1-877-995-6463).
Monday – Friday: 9am – 7pm PST, Saturday and Sunday: 9am – 5pm PST